:root{--paper:#f2f0e9;--ink:#14161f;--muted:#626674;--line:#d8d5cd;--purple:#6d28d9}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.6 'Segoe UI',sans-serif}button,input,select{font:inherit}button,a,input,select{outline-offset:4px}button{cursor:pointer;border:1px solid var(--line);background:transparent;padding:10px 17px;color:inherit}button:hover{border-color:var(--purple);color:var(--purple)}button:disabled{opacity:.55;cursor:wait}a{color:inherit}aside{width:235px;position:fixed;inset:0 auto 0 0;background:#171722;color:#fff;padding:40px 25px;display:flex;flex-direction:column}.wordmark{font-size:62px;line-height:1;font-weight:850;letter-spacing:-5px;text-decoration:none}.wordmark span{display:block;font-size:10px;letter-spacing:2.2px;margin-top:13px}.tagline{color:#acaabf;font-size:12px;margin:24px 0 50px}nav button{display:flex;gap:17px;width:100%;text-align:left;color:#9c99b1;border:0;border-bottom:1px solid #33323f;padding:18px 0;font-size:12px}nav span{font-size:14px}nav button.active,nav button:hover{color:#fff}nav button.active{box-shadow:inset 3px 0 #b593ff;padding-left:10px}.sidefoot{margin-top:auto;font-size:10px;letter-spacing:1px;color:#bab6cc}.sidefoot span{display:block;color:#cbb8ff;margin-top:10px}.sidefoot small{display:block;letter-spacing:0;margin-top:28px}main{margin-left:235px;padding:0 48px;max-width:1800px}header{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding:25px 0;font-size:10px;letter-spacing:1.7px;color:var(--muted)}.hero{display:flex;gap:30px;justify-content:space-between;align-items:center;padding:48px 0 42px;border-bottom:1px solid var(--ink)}.eyebrow{font-size:10px;letter-spacing:1.8px;color:var(--purple);font-weight:650}h1{font:normal clamp(38px,4.3vw,66px)/1.04 Georgia,serif;letter-spacing:-2px;margin:17px 0}h1 em{color:var(--purple);font-weight:normal}.hero p:not(.eyebrow){max-width:560px;color:var(--muted);font-size:14px}.hero-action{min-width:235px;display:flex;flex-direction:column;gap:16px}.live{font-size:11px;color:#596245}.primary{background:linear-gradient(100deg,#3f51d4,#6d28d9);border:0;color:white!important;padding:16px 20px}.hero-action small{font-size:11px;color:var(--muted)}h2{font:normal 30px/1.2 Georgia,serif;margin:10px 0 20px}h3{font-weight:550}.stats{display:grid;grid-template-columns:repeat(4,1fr);border-bottom:1px solid var(--line);padding:25px 0}.stat{border-right:1px solid var(--line);padding-left:24px}.stat:first-child{padding-left:0}.stat:last-child{border:0}.stat b{display:block;font-size:32px;font-weight:450}.stat span{font-size:11px;color:var(--muted)}.section-heading{display:flex;justify-content:space-between;align-items:center;margin-top:34px}.filters{display:flex;gap:20px;margin:10px 0 22px}label{display:flex;flex-direction:column;gap:7px;font-size:11px;color:var(--muted)}.filters label:first-child{flex:1}input,select{padding:11px 13px;border:1px solid var(--line);background:#fbfaf7;min-width:0;color:var(--ink)}.row{display:grid;grid-template-columns:55px 1fr 130px 100px;align-items:center;gap:15px;text-align:left;width:100%;border:0;border-top:1px solid var(--line);padding:20px 3px}.row:hover{background:#eae5f4}.row small{display:block;font-size:11px;color:var(--muted)}.row strong{font-weight:550}.code{color:var(--purple);font-size:12px}.state{font-size:11px;color:#825609}.empty{padding:35px;border:1px dashed var(--line);color:var(--muted)}table{width:100%;border-collapse:collapse;font-size:12px}td,th{padding:13px 10px;border-bottom:1px solid var(--line);text-align:left}th{font-size:10px;text-transform:uppercase;color:var(--muted)}.tablewrap{overflow:auto}.view{padding-bottom:30px}.view[hidden]{display:none}#feedback:not(:empty){padding:16px;border-left:3px solid var(--purple);background:#e9e2f4;margin-top:20px}.explorer{display:grid;grid-template-columns:1fr 1fr;gap:45px;margin-top:30px}.explorer select{width:100%}#reservation-info{padding:16px 0;color:var(--muted);font-size:12px}.catalog button{display:block;width:100%;text-align:left;border:0;border-top:1px solid var(--line);padding:12px}.catalog button.selected{background:#e5def0;color:var(--purple)}.catalog small{float:right}.preview{background:#fbfaf7;padding:32px;border-top:3px solid var(--purple);align-self:start;position:sticky;top:20px}.message{white-space:pre-wrap;padding:24px 0;margin:20px 0;border-block:1px solid var(--line);font-size:15px}#preview-meta,#preview-note{font-size:12px;color:var(--muted)}.brand-head{display:flex;align-items:center;gap:50px;padding:50px 0}.brand-head img{width:190px;object-fit:contain}.brand-head p{max-width:650px}.linkbtn{display:inline-block;text-decoration:none;font-size:13px}.brand-lines article{display:grid;grid-template-columns:45px 240px 1fr;gap:15px;border-top:1px solid var(--line);padding:20px 0;align-items:center}.brand-lines span{color:var(--purple)}.brand-lines p{color:var(--muted);font-size:14px}.resources{margin:30px 0}.resources a{display:block;position:relative;text-decoration:none;padding:24px 0;border-top:1px solid var(--line)}.resources a:hover h3{color:var(--purple)}.resources span{font-size:10px;color:var(--purple)}.resources h3{margin:8px 0}.resources p{font-size:13px;color:var(--muted);margin:0}.resources b{position:absolute;right:0;top:50px;font-size:12px;color:var(--purple)}.note{font-size:12px;color:var(--muted)}footer{border-top:1px solid var(--line);display:flex;justify-content:space-between;padding:24px 0;margin-top:30px;font-size:11px}footer span{color:var(--muted)}dialog{border:0;background:#fbfaf7;padding:32px;width:min(650px,92vw);max-height:85vh}dialog::backdrop{background:#14161f99}#close{float:right}#detail-body{white-space:pre-wrap;overflow-wrap:anywhere}dialog h2{clear:both;padding-top:15px}@media(max-width:1050px){aside{width:185px;padding:30px 18px}main{margin-left:185px;padding:0 25px}.hero{align-items:start;flex-direction:column}.hero-action{width:100%}.hero-action small{display:none}.brand-lines article{grid-template-columns:30px 180px 1fr}}@media(max-width:680px){aside{position:static;width:auto;padding:18px 20px}.wordmark{font-size:38px}.wordmark span{display:inline;font-size:9px;letter-spacing:1.4px;margin-left:17px}.tagline,.sidefoot{display:none}nav{display:flex;margin-top:18px;gap:8px}nav button{font-size:0;padding:10px 0!important;justify-content:center}nav span{font-size:11px}main{margin:0;padding:0 20px}header{font-size:8px}.hero{padding:30px 0}h1{font-size:43px}.stats{grid-template-columns:repeat(2,1fr);gap:18px}.stat:nth-child(3){padding-left:0}.filters{flex-wrap:wrap;gap:10px}.filters label:first-child{flex-basis:100%}.filters label{flex:1}.row{grid-template-columns:35px 1fr 70px;gap:8px}.row>span:last-child{grid-column:2}.explorer{grid-template-columns:1fr;gap:20px}.preview{position:static;padding:22px}.brand-head{flex-direction:column;gap:15px;align-items:start}.brand-head img{width:130px}.brand-lines article{grid-template-columns:25px 1fr}.brand-lines p{grid-column:2;margin:0}.resources b{position:static;display:block;margin-top:10px}footer{gap:20px}h2{font-size:26px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
.hero[hidden]{display:none}
.conv-estado{display:flex;flex-wrap:wrap;gap:8px 22px;align-items:center;padding:18px 0;border-bottom:1px solid var(--line);font-size:12px;color:var(--muted)}
.conv-estado b{color:var(--ink);font-weight:600;margin-right:4px}
.conv-estado button{margin-left:auto;padding:8px 14px;font-size:12px}
.conv{display:grid;grid-template-columns:minmax(260px,360px) 1fr;gap:32px;margin-top:22px;align-items:start}
.conv-filtros{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.conv-filtros button{padding:6px 11px;font-size:12px}
.conv-filtros button.on{border-color:var(--purple);color:var(--purple);background:#ece5f7}
.conv-item{display:flex;flex-direction:column;gap:5px;width:100%;text-align:left;border:0;border-top:1px solid var(--line);padding:14px 8px}
.conv-item:hover{background:#eae5f4;color:inherit}
.conv-item.sel{background:#e5def0;box-shadow:inset 3px 0 var(--purple)}
.conv-fila{display:flex;justify-content:space-between;gap:10px;align-items:center}
.conv-fila small,.conv-prev{font-size:11px;color:var(--muted)}
.conv-prev{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.etq{font-size:11px;padding:2px 9px;border-radius:999px;white-space:nowrap}
.e-pendiente{background:#fde8c8;color:#7a4300}.e-escalada{background:#f8d9d9;color:#8b1a1a}.e-aldia{background:#dcefe0;color:#1e6b34}.e-sinchat{background:#e7e5df;color:#5a5a5a}
.conv-detalle{background:#fbfaf7;border-top:3px solid var(--purple);padding:26px 28px;min-width:0}
.conv-cab{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;border:0;padding:0 0 14px;font-size:12px;letter-spacing:0;color:var(--muted)}
.conv-cab h2{margin:0 0 6px;color:var(--ink)}
.conv-cab p{margin:0}
.cancelada{color:#8b1a1a}
.hilo{display:flex;flex-direction:column;gap:10px;max-height:46vh;overflow:auto;padding:16px 4px;border-block:1px solid var(--line)}
.burbuja{max-width:78%;padding:10px 14px;border-radius:14px;background:#fff;border:1px solid var(--line)}
.burbuja p{margin:0;white-space:pre-wrap;font-size:14px}
.burbuja small{display:block;margin-top:4px;font-size:10px;color:var(--muted)}
.burbuja.huesped{align-self:flex-start;border-bottom-left-radius:4px}
.burbuja.propiedad{align-self:flex-end;background:#ece5f7;border-color:#d9cdef;border-bottom-right-radius:4px}
.propuesta{margin-top:20px}
.propuesta textarea{width:100%;padding:12px 14px;border:1px solid var(--line);background:#fff;font:inherit;font-size:14px;color:var(--ink);resize:vertical}
.motivo{font-size:13px;padding:10px 12px;background:#fbe9e9;border-left:3px solid #8b1a1a;margin:8px 0}
.adv{font-size:12px;color:#7a4300;margin:4px 0}
.regla{font-size:11px;color:var(--muted);margin:6px 0 14px}
.acciones{display:flex;flex-wrap:wrap;gap:10px}
.historial{margin-top:22px;font-size:12px;color:var(--muted)}
.historial ul{padding-left:18px;margin:8px 0}
@media (max-width:900px){aside{position:static;width:auto;padding:20px 16px}.wordmark{font-size:40px}.tagline{margin:12px 0 16px}main{margin-left:0;padding:0 16px}.conv{grid-template-columns:1fr}.burbuja{max-width:92%}.conv-estado button{margin-left:0}}
.conv>*{min-width:0}
@media (max-width:900px){aside nav{display:flex;overflow-x:auto}aside nav button{flex:0 0 auto;width:auto;padding:10px 12px}header{flex-wrap:wrap;gap:6px}.conv-fila{flex-wrap:wrap}.conv-detalle{padding:20px 16px}.conv-cab{flex-direction:column-reverse}.acciones button{flex:1 1 100%}}
.entrar{display:grid;place-items:center;min-height:100vh;background:#171722}
.entrar-caja{margin:0;padding:44px 40px;max-width:420px;width:calc(100% - 32px);background:var(--paper)}
.entrar-caja .wordmark{font-size:46px;letter-spacing:-3px;margin:0 0 26px}
.entrar-caja h1{font-size:30px;letter-spacing:-.5px;margin:0 0 8px}
.entrar-nota{color:var(--muted);font-size:13px;margin:0 0 24px}
#entrar{display:flex;flex-direction:column;gap:16px}
#entrar-error{color:#8b1a1a;font-size:13px;min-height:1em;margin:0}
.cliente-sel{margin-top:22px;color:#cbb8ff}
.cliente-sel select{background:#22222f;color:#fff;border-color:#33323f;width:100%}
.salir{margin-top:14px;color:#bab6cc;border-color:#33323f;padding:7px 12px;font-size:11px;align-self:start}
.salir:hover{color:#fff;border-color:#b593ff}
.conv-metricas{display:grid;grid-template-columns:repeat(5,1fr);border-bottom:1px solid var(--line);padding:18px 0}
.conv-metricas div{border-right:1px solid var(--line);padding-left:18px}
.conv-metricas div:first-child{padding-left:0}
.conv-metricas div:last-child{border:0}
.conv-metricas b{display:block;font-size:24px;font-weight:450}
.conv-metricas span{font-size:11px;color:var(--muted)}
@media (max-width:900px){.conv-metricas{grid-template-columns:repeat(2,1fr);gap:14px}.conv-metricas div{border:0;padding-left:0}}
.cliente-sel[hidden],.salir[hidden]{display:none}
.conv-aloj{display:block;font-size:13px;font-weight:600;color:var(--purple);margin:2px 0 6px}
.cab-aloj{font-size:17px;color:var(--purple);font-weight:600;margin:4px 0 8px}
.et-llega{color:#1f3864;font-weight:600}
.et-hospedado{color:#1e6b34;font-weight:600}
.et-salio{color:#626674;font-weight:600}
.et-cancelada{color:#8b1a1a;font-weight:600}
.conv-estado .pausa{color:#8b1a1a;flex-basis:100%}
.conv-estado .pausa b{color:#8b1a1a}